REFUND POLICY

If you need to cancel or return an item, here’s exactly what to do. We’ve laid out the steps so you know what to expect at every point.

Want to cancel your order?

You can cancel as long as the product hasn’t shipped or entered production yet. When you cancel at that stage, you’ll receive a full refund. If the order has already been shipped out, cancellation isn’t possible.

Returning something?

You have 14 days after receiving the product to request a return. Before you send anything back, make sure your item meets these requirements:

• It’s unused and in the same condition you received it.
• It’s still in the original packaging.
• You have the receipt or proof of purchase handy.

Please don’t send your purchase back to the manufacturer. Also, you’ll only be charged for shipping once at most — that includes returns. There’s no restocking fee.

After you ship it back

When your return arrives, we’ll inspect it and send you an email to confirm we’ve got it. That same message will let you know whether your refund is approved or declined. If it’s approved, your refund goes back to your credit card or original payment method within 7 days.

If your refund seems delayed

First, take another look at your bank account. Then, get in touch with your credit card company — sometimes refunds take a little while to appear. After that, check with your bank, since processing times can vary. If you’ve gone through all those steps and your money still hasn’t shown up, email us at [email protected]. We’ll help you figure it out.

Getting the return address

Reach out to our customer service team at [email protected] and we’ll provide the correct return address.