PRIVACY POLICY
At carruner, your privacy is not just a policy—it’s the foundation of how we operate. This statement is designed to give you a clear, transparent view into how your information is handled, from the moment you interact with us to the point where data is no longer needed. We believe in collecting only what is necessary and using it in ways that enhance your experience while keeping you firmly in control.
Our Commitment to Your Privacy
We are committed to the principles of legality, legitimacy, and transparency. This means we process the least amount of data necessary for a specific purpose and employ both technical and administrative safeguards to protect it. A core part of this commitment involves using personal data to verify accounts and monitor activity, helping to maintain a secure environment by detecting fraud and investigating suspicious or potentially illegal actions. This processing is rooted in our legitimate interest in ensuring the safety of our products and services for everyone.
When You Share Information With Us
Your journey with us begins the moment you choose to interact. Whether you’re creating an account, reaching out with a question, participating in a survey, or using our online chat tool, you’re sharing information that helps us serve you better. When you make a purchase, this relationship deepens, and we collect the necessary details to complete that transaction. This includes your payment data, such as your credit or debit card number and other card information, along with your account and authentication credentials, and your billing, shipping, and contact details. All of this is provided directly by you when you use our products and services or otherwise interact with us.
Information We Gather Automatically
As you navigate our websites, our systems passively collect certain technical data from the devices you use. This automatic collection helps us understand how our services are accessed and perform. The types of information gathered include:
- Your device’s unique identifier and type
- The IP address of your device
- Your operating system and Internet browser type
- Usage and diagnostic information
- Location information from your computer, phone, or other device
Where available, our services may use technologies like GPS, your IP address, and other methods to determine a device’s approximate location, all to allow us to refine and improve our products and services.
How Your Data Fuels Your Experience
The information we gather is the engine behind the continuous improvement of your experience. We use personal data to provide, develop, and enhance our products, services, and advertising. This involves activities like data analysis, research, and audits, all based on our legitimate interest in offering you a seamless and evolving service. If you choose to participate in a contest or promotion, the data you provide will be used to administer those programs. We encourage you to review any additional rules for these activities, as they may contain specific details about data use.
Reaching Out: Marketing and Communication
Communication is a two-way street, and we respect your inbox. With your prior express consent, we may send you marketing communications about our own products and services, and we may also share your personal data with third-party partners so they can send you offers related to their products and services. This consent also allows us to personalize your experience on our platforms and on third-party websites and applications, and to measure the effectiveness of our promotional campaigns. You are always in the driver’s seat; you can withdraw your consent at any time by contacting us. If you no longer wish to receive marketing emails, simply reach out to opt-out. We also use your data to communicate about your account, transactions, and our policies, and to respond to your inquiries.
Cookies and Similar Technologies
To make all of this work smoothly, we use cookies and similar technologies. Think of cookies as small text files stored on your browser that hold identifiers and other information. We also use data stored on your device, device-associated identifiers, and other software for similar purposes. Collectively, we refer to these tools as “cookies.” They are essential for providing, protecting, and improving our services—from personalizing content and measuring advertisements to understanding user behavior and creating a safer experience. The specific cookies in use will vary depending on the particular websites and services you are using.
When Your Data Travels: Sharing and Transfers
Your data doesn’t exist in a silo; it may travel to help us deliver a better experience. We make certain personal data available to strategic partners who work with us to provide or improve our products, services, and advertising. We will not share your data with third parties for their own independent marketing purposes without your prior express consent. Furthermore, personal data may be shared with all our affiliated companies. In the event of a significant corporate change—such as a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale of all or any portion of our business, including bankruptcy—your personal data may be transferred to the relevant third party. We may also disclose data if we determine in good faith that it is reasonably necessary to protect our rights, enforce our terms, investigate fraud, or safeguard our operations or users.
Legal Obligations and Your Protections
There are times when disclosure is not just a choice but a legal necessity. We may be required to disclose personal data by law, legal process, litigation, or requests from public and governmental authorities. This may also occur for purposes of national security, law enforcement, or other matters of public importance. For residents of the European Economic Area (EEA), our processing of your personal data is legitimized under specific legal bases. Whenever we require your consent for processing, that processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) (“GDPR”).
A Note About Children
Our products and services are designed for an adult audience. We do not knowingly collect, use, or disclose data from children under 16, or the equivalent minimum age depending on the jurisdiction. If we become aware that we have inadvertently collected personal data from a child under 16, we will take immediate steps to delete that data as soon as possible. Please contact us immediately if you believe a child under 16 has provided us with personal data.
Your Control Over Your Data
You have meaningful rights and control over your personal data. We take reasonable steps to ensure your data is accurate, complete, and up to date. You are entitled to access, correct, or delete the personal data we hold. You can also restrict or object to its further processing at any time, and you have the right to receive your data in a structured and standard format. If you have concerns, you may lodge a complaint with a competent data protection authority. To protect your privacy during any request, we may ask you for data to confirm your identity and your right to access the information. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data we maintain. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.
External Sites and Services
Our platforms may contain links to third-party websites, products, and services. We are not responsible for the privacy practices of those third parties, nor for the information or content their products and services contain. This Privacy Statement applies solely to data collected by us through our own products and services. We strongly encourage you to read the privacy policies of any third party before using their websites, products, or services.
How We Safeguard and Retain Data
We use reasonable technical, administrative, and physical security measures designed to safeguard your data and help prevent unauthorized access. We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
Updates to This Statement
This Privacy Statement may change periodically to keep pace with new technologies, industry practices, and regulatory requirements. Your continued use of our products and services after the effective date of the revised Privacy Statement means that you accept the updated terms. If you do not agree with the revised statement, please refrain from using our products or services and contact us to close any account you may have created.
Getting in Touch
Your journey with your data is a partnership, and we are here to answer any questions. If you have questions regarding this Privacy Statement or its implementation, you can reach us at [email protected]. We are ready to assist you with any inquiries or requests to exercise your rights.